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BetterAve

World-Renown CRM and Email Marketing Strategy

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MarTech Evaluation & Selection

Changing email marketing platforms (or cross-channel campaign management platforms) is hard. 

That’s why some companies stay in entry-level platforms long after they’ve outgrown them. These “get started quick” platforms are often hard-to-customize or simply don’t have the features a company needs to maximize their email marketing, mobile marketing, etc., once they’re out of the “newbie” stage.

The truth is, there’s a learned skill to marketing platform migration. (Hopefully you only ever have to do it once in your career.) 

Having done a few dozen, Jessica (BetterAve Chief Strategist) has hit every snag, learned every quirk, made just about every mistake, and out of that, has made a comprehensive process for:

  • Choosing what marketing platforms to consider
  • Evaluating proposals and narrowing down to a few vendors for demos
  • Moderating a marketing platform demo to get to the answers you need (even the ones you don’t think to ask, because you assumed you knew the answer already)
  • Moderating internal discussion and final vendor selection
  • Outlining the functional requirements needed in implementation
  • Migrating from existing email platforms to new ones, in a legally compliant way that doesn’t migrate bad data tendencies to fresh, new email platforms.

Considering changing up your MarTech? Take advantage of our experience! Give us a shout.

Case Study

The Client: Two national franchise-run restaurant groups, owned by one umbrella company.

The Challenge: The two restaurant brands were in two different clunky email platforms that no longer fit their needs and their robust data potential. As the two were considering a change, they decided to select the same new email and mobile marketing platform together.

The Solution: They hired Jessica (BetterAve Chief Strategist) to lead discovery on what their marketing potential could be with the robust 1st party data they had in their data lake. She co-authored the RFP (request for proposal) for vendors, recommended which marketing platforms should be invited to participate, and moderated the demos to ask questions about functionality that was important to each brand, often asking questions that seemed to have obvious answers but pointed out missing features in top contenders’ platforms.

The Goods: Jessica supported the client in their decision and then came back in during implementation and migration (working with a 3rd party implementation partner) to help prioritize the right functionality to support the strategic needs of each brand.

The Outcome: In the first 3 months of implementation, Jess changed the functional trajectory of the build to ensure the client wouldn’t lose any high-priority functionality. Both clients have grown their active customer databases by 50% in the 2 years since migration and have activated 3 new automated journeys in the new platform that wouldn’t have been possible in either of their legacy platforms.

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I'd give an 11/10 if I could. Thanks for the education and prioritized recommendations!

Erica S, Hollywood Outdoor Living
  • Email Marketing
  • Data Architecture
  • MarTech Evaluation
  • Training
  • About
  • Contact

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